SuperService
SuperService: Creativity Drives Extraordinary Customer Service
With nearly 75% of all businesses in North America now service-related, our service response is a new area of competition. The success of companies is directly tied to our customer service quality and getting our customers to remember it.
This program introduces a dynamic approach to customer service by creating a loyalty formula, customer champions, and a new way to create the best service on the planet. You will use Impressure Point Analysis to see your business as your customers do.
Who It’s For:
CEOs, CFOs, HR executives and professionals, Education/Training professionals who want to retain customers by offering them extraordinary customer service.
Humanetrics is your way to SuperService through 4-hour, 1-day, and 3-day programs.
The SuperService series will help you:
- Learn the tools of creativity – including the four stages of creativity, controlling patterns, and the “Creativiteam.”
- Discover how service cultures drive customer behavior.
- See the business as customers do through “Impressure Point Analysis” and then employ this information and a creative perspective to provide an outrageous service response.
- Discover the “loyalty formula” and learn the process of making each customer a loyal one.
- Develop a service response action plan for each employee that drives customer loyalty.
At the end of this program, managers and executives will be able to develop highly effective service cultures that give their business an edge on the competition and transform customers into raving fans.
audio summary of this program | video summary of this program.