Sending Customer Service into Orbit!
A high energy and interactive program for employees who serve customers.
An exclusive Humanetrics, LLC program.
A little background – to show that we have done our research…
Our business world has changed; we have moved from manufacturing to service, from industrial to intellectual, from brawn to brain. As author Seth Godin states, “we used to make food (agrarian society), then we made things (industrial age), now we make ideas” (service economy). Much of manufacturing moved offshore and left us with a highly competitive service economy. Service is an intellectual, thinking and passionate event; each employee must be fully engaged and connected to send service into orbit. Studies presented in “Human Sigma” by John H. Flemming and Jim Asplund show that loyal customers have an emotional connection to the organization. It is no longer good enough to just get an order right. It must not only be right but it must also appeal emotionally to the customer – to get their attention and to win them for life. Customers have great choice today and we must send our service into orbit to influence them to choose us…every time.
And here is what we have for you…
Our employees need to learn how to send our service into orbit. Ordinary is out. Bland and boring is out. If your service does not STAND OUT by always getting it right AND doing something to get a customer to remember you, you will not have customers for life. And in this competitive service workplace, only those committed to extraordinary service will survive.
We are educators first so here are the learning concepts we will present:
- The Loyalty Formula and how to create the perfect service event.
- Learning to evaluate your current level of service from a customer’s perspective.
- Practice with creative thinking to be able to invent, articulate and implement a new STAND OUT or extraordinary service vision.
- How to create an action plan to move from your current service level to your extraordinary service vision.
But that is where the structure ends. We are dynamic, non-conventional presenters who love having fun and know that you do too…so be prepared to get up, move around, write, act and share what you think as you learn how create truly extraordinary service for customers. Your customers will wonder what happened…and then tell all their friends!
Program information:
This program can be hosted in a one hour overview or half-day keynote, or one day program. Each program is highly interactive, practical and entertaining; Check out our testimonials to see what others say.
Contact Humanetrics for more information on this program or to schedule a date…contact information below, ask for Jay Forte.
The Humanetrics Mission:
We offer practical, dynamic, innovative and customized education and consulting to significantly advance our clients’ personal and professional performance.