I've Been Thinking...

This month I have been thinking about people. Talented people. People who are engaged in what they do so and who out perform others. Talented people enjoying their jobs and driving performance.

September 2007

Let’s say that you have employees who do a good but not great job at work. Is it in the way you hired? Is it in the way you trained? Is it in your culture? You know that they are great people but not outstanding performers – and in today’s economy, we need every employee to be a great performer.

Let’s start with some critical background. We are in what is called the age of intellectual capital. Since much of the country’s manufacturing moved off shore, most of our businesses are now service related. Service businesses rely on relationships, understanding customers and customized responses; today, it’s a thinking economy. And success with customers and therefore with business does not happen if the employee doesn’t get the customer response just right. Customers want what they want, when, where and how they want it. Successful employees must think through each response to be sure it is the right one. This encourages significant customer relationships and customer loyalty (a topic for another newsletter).

So what makes an employee successful in this new economy? First we need to understand that all employees are unique and that each has a blend of talents. Talents refer to our natural abilities…to the way we think and process information (the hardwiring in our brains).
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Your Tools

Humanetrics wants you to think your way to success. To help you with this we introduce our Success Formula process and worksheet. It is a way to get you thinking about what you want and then give you the tools to get it. Some of our tools are all about you…and the work you need to do on your own. Some of our tools are about us and the things we can do for you - but only when you are ready. So click on the Success Formula to start your thinking in a new and bigger way. And then contact us when you are ready to push your thinking, responses and understanding to a power. I think, therefore I can (succeed).

Performance Tips for The Month

Buy the StrengthFinder 2.0 book and go on-line to take your talent survey. Assess your own talents then start the process with your employees.
Give an employee the opportunity of changing one aspect of his/her job this month. Giving him/her a voice and modifying a job can be very engaging.