I've Been Thinking...

About the most effective ways to find and keep the best employees and customers. It is always on my mind…and I have a few great ideas. Remember that this challenge is even more significant with the impending worker and skill shortage (Boomer retirements) and more intelligent customers who are better at buying on customized or personalized value.

The solution? It starts first with...
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Quit if it isn’t fun…

The other day, I heard the best question to ask someone you just met. Instead of “What do you do?” ask, “Why do you do what you do?” Then listen to see if you hear the responses to these questions in their answer: Does it engage you? Do you feel important? Does it make you think? Do you get to contribute? Do you get to make a difference? The answers will give you great insight into people…and generally two things happen:

1. Some people have no idea why they do what they do; they just show up and do their job until it is time to go home. Maybe they had filled in for someone one day and just stayed. Or maybe there were next in line in a natural progression for promotion. There are many reasons but most of the time, this employee, who doesn’t know why they do what they do, is not that impressed with their job…it is just a job. They count the hours and minutes until the day is over. Bland, boring, blah. 2. Some others absolutely know why the do what they do because they love it; it appeals to an aspect of their personality or it gives them a level of professional satisfaction. The get excited about what they do because they have the ability of contributing in a big way and of feeling competent. In this case, they thought about their role and how it matched what they like to do; they planned their response. Exciting, engaging, fun.

The performance in 2 is significantly better than the performance in 1. And that directs this conversation to...
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Your Tools

Humanetrics wants you to think your way to success. To help you with this we introduce our Success Formula process and worksheet. It is a way to get you thinking about what you want and then give you the tools to get it. Some of our tools are all about you…and the work you need to do on your own. Some of our tools are about us and the things we can do for you - but only when you are ready. So click on the Success Formula to start your thinking in a new and bigger way. And then contact us when you are ready to push your thinking, responses and understanding to a power. I think, therefore I can (succeed).

HOT (High Output Thinking) Tips

Purchase the book “StrengthFinder 2.0” by Tom Rath. Go on-line and take the talents survey. Get an understanding of the 34 talents presented in the book as you start to understand the talents of your team.
Ask each employee, “WHY do you do what you do?” Assess their answers to see if it seems like they are in the right jobs. Contact us to learn how to sculpt a job for each employee.
Do a culture review. Create a questionnaire for your employees and ask questions in the following areas:
- Company mission and objectives
- Hiring and on-boarding practices
- Reward and recognition
- Employee ownership, contribution and inventing
- Employee development and education
- Succession planning
Read this month's other three HOT Tips