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| Jay Forte |
I've Been Thinking... |
About companies that know how to do great... no I mean extraordinary... service. I think I can count on one hand the number of companies I have seen lately that know how to do service in a STAND OUT way. And by STAND OUT I mean they focus on not only getting it right every time, but they do great, extraordinary or unusual things to get remembered at the same time. In today's competitive service economy, STAND OUT is the only way to do service.
Last month's newsletter presented how to create the STAND OUT workplace. That is a workplace that does great things to help attract and keep the best employees. And employee-focused workplaces lead to customer-focus businesses. Employees who are properly matched to their roles, have an active voice in making decisions, own their performance and have a personal stake in company success create a high performing workplace. High performing workplaces consider doing STAND OUT things for customers.
Take Action
This month we focus on developing a Culture of Service - but remember that we can focus on service only after we have create a Culture of Performance. We need engaged and passionate employees - because these employees will understand and commit to an extraordinary or STAND OUT level of service. Employee first, service second.
Your Tools
Humanetrics wants you to think your way to success. To help you with this we introduce BLOGucation (Daily Power Learning), our Success Formula process and worksheet, our programs and our keynotes. Remember that you can also find great resources, articles and links to some of today’s best thinking and sites. Use the sources, review the articles... get smart. And when you need some help to raise your performance to a power, contact us and let’s get started together. Until then, use what you find on the site to be your best; your employees and your customers need you to be great.