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| Jay Forte |
I've Been Thinking... |
About why I hate to shop nowadays... and it all comes down to one word, "management." As I move through life everyday, I can't help but see the effect of poor management... it is everywhere. What does it look like? It looks like the completely disengaged employee checking your bags at the airlines, who doesn't verify that the tag on the bag is correct. Or it is the waitress who can't remember that you ordered the pasta with sauce on the side. Or the customers service employee who puts you on hold and never checks back on you. Lousy performance? Yes. Why?
We are all affected by service events... because service is the biggest thing we do in this country. But in most cases, service is terrible. And if we dig to find out why, we end up with the answer: we have the wrong employees doing the wrong jobs; they hate it, they do as little as possible and it shows in their performance. You and I feel it every time we are part of a service event. I'm pretty tired of it... particularly because it doesn't need to be this way.
Take Action
This month we focus on Millennial Management - the process of managing our people in a new way that encourages their thinking, inventing and performing. Consider the following to start your process of millennial management by getting to know your people:
Your Tools
Humanetrics wants you to think your way to success. To help you with this we introduce BLOGucation (Daily Power Learning), our Success Formula process and worksheet, our programs and our keynotes. Remember that you can also find great resources, articles and links to some of today's best thinking and sites. Use the sources, review the articles... get smart. And when you need some help to raise your performance to a power, contact us and let's get started together. Until then, use what you find on the site to be your best; your employees and your customers need you to be great.