Fire Up! your employees if you want to Fire Up! your customers - Friday
On June 27, 2008 in Thought for the Day
If you want to fire up your customers – get them excited about your business – start by firing up your employees. First things first. Excited, passionate and engaged employees think and act in great ways with customers.
Sixty-five percent of employees do just enough in their jobs so that you don’t fire them (results from work done by the Gallup Organization). These employees are coasting through the day. Why? What is on their minds? Why do they seem so uninspired? And unless you do something about it, this same attitude will come through in their service with customers. These employees are the face and image of your business to your cusotmers. Is it the impression you want? Sure, service is important…but employee engagement and passionate performance is more important. What does this look like at your business?
This week we blogged about Firing Up! employees so that they would Fire Up! customers. What is your plan to ignite the passion in your employees to make service with your company the best anywhere. Change doesn’t happen without a plan. Create your plan. Contact us to help.
Read our article, “First things First” to be inspired to have employees own their ideas and contributions. Review our Idea Center for extraordinary customer service ideas.
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